Zendesk Chats
Version 0.0.2
Check out the API docs here for more information.
Set up
To get set up you will just need your Zendesk username, password and your subdomain. If your Zendesk URL is https://subdomain.zendesk.com/ then your subdomain will be subdomain.
Even if your account was made through Zendesk Support, you can still authenticate.
Features
| Feature | Support | Notes |
|---|---|---|
| Backfill | ✅ | Agents, Departments (All-time). Chats Incremental, Conversions, Department Events (3 years). |
| Incremental | ✅ | Incremental support for Conversions, Department Events and Chats Incremental Export. |
| Custom backfill | ❌ | |
| API reliability | 🟢 | Reliable |
Reports detail
| ⬇️ Report | 🔑 Incremental key | 🔑 Primary key | 📄 Link to API endpoint |
|---|---|---|---|
| Chats Incremental Export | update_timestamp | ID | Get Chats Incremental Export |
| Agents | `` | ID | Get Agents |
| Departments | `` | ID | Get Departments |
| Department Events | timestamp_ | ID | Get Department Events Incremental Export |
| Conversions | timestamp_ | ID | Get Conversions Incremental Export |
Updated about 1 year ago