LiveChat

📘
Check out the LiveChat API docs here for more details.

Set up

You'll need to generate a Personal Access Token (PAT) to get set up, and you can do that here.
In order to access the different endpoints you will need to add the following scopes while creating the token:

agents--all:ro
reports_read

🚧
You must add the scopes when creating the token as scopes cannot be added later and you will have to recreate the token.

Features

Feature	Support	Notes
Backfill	✅	2 years
Incremental	✅	Incremental available by using daily reports
API reliability	🟢	Reliable

Reports detail

⬇️ Report	🔑 Incremental key	🔑 Primary key	📄 Link to API endpoint
Agents	-	`ID`	[Agents]https://developers.livechat.com/docs/management/configuration-api#list-agents)
Duration Daily	-	`TO` `FROM` `AGENT`	Duration
Duration History	-	`TO` `FROM` `AGENT`	Duration
Tags Daily	-	`TO` `FROM` `AGENT`	Tags
Tags History	-	`TO` `FROM` `AGENT`	Tags
Performance Daily	-	`TO` `FROM`	Performance
Performance History	-	`TO` `FROM`	Performance
Ranking daily	-	`TO` `FROM` `AGENT`	Rankings
Ranking History	-	`TO` `FROM` `AGENT`	Rankings
Ratings Daily	-	`TO` `FROM` `AGENT`	Ratings
Ratings History	-	`TO` `FROM` `AGENT`	Ratings
Response Time Daily	-	`TO` `FROM` `AGENT`	Response Time
Response Time History	-	`TO` `FROM` `AGENT`	Response Time
First Response Time Daily	-	`TO` `FROM` `AGENT`	First Response Time
First Response Time History	-	`TO` `FROM` `AGENT`	First Response Time