LiveChat

Version 0.0.2

📘

Check out the LiveChat API docs here for more details.

Set up


You'll need to generate a Personal Access Token (PAT) to get set up, and you can do that here.
In order to access the different endpoints you will need to add the following scopes while creating the token:

agents--all:ro
reports_read

🚧

You must add the scopes when creating the token as scopes cannot be added later and you will have to recreate the token.

Features


FeatureSupportNotes
Backfill✅2 years
Incremental✅Incremental available by using daily reports
API reliability🟢Reliable

Reports detail


⬇️ Report🔑 Incremental key🔑 Primary key📄 Link to API endpoint
Agents-ID[Agents]https://developers.livechat.com/docs/management/configuration-api#list-agents)
Duration Daily-TO FROM AGENTDuration
Duration History-TO FROM AGENTDuration
Tags Daily-TO FROM AGENTTags
Tags History-TO FROM AGENTTags
Performance Daily-TO FROMPerformance
Performance History-TO FROMPerformance
Ranking daily-TO FROM AGENTRankings
Ranking History-TO FROM AGENTRankings
Ratings Daily-TO FROM AGENTRatings
Ratings History-TO FROM AGENTRatings
Response Time Daily-TO FROM AGENTResponse Time
Response Time History-TO FROM AGENTResponse Time
First Response Time Daily-TO FROM AGENTFirst Response Time
First Response Time History-TO FROM AGENTFirst Response Time