Talkdesk

📘
Check out the docs (Explore API (talkdesk.com) for more information

Set up

Accessing the Talkdesk APIs

If you are a current customer with a plan, email [email protected] to ask for the API access and your account information. Please note that each partner app has access to a set of APIs (the requested ones) and there can be no exceptions (adding or removing scopes) per customer request.
If you are a current customer without a plan, contact your Customer Success Manager.

Set up Source in Kleene app

Now you should have everything you need to set up the source in the Kleene app.

Source name Choose any name you wish
Region There are 3 supported regions:
- R1
- R2
- R3
TalkDesk Domain The TalkDesk environment that you would like to extract data from.
Oauth Client ID In the overview section of your app, you should see your “Application (client) ID”
Oauth Client Secret This is your client secret value

❗️
Your client secret is finite and will expire after configured lifespan is exceeded.

Feature	Support	Notes
Backfill	✅	The following reports allow data extraction from all history (Calls, User Status, Feedback). The following reports allow data extraction within the last 13 months (Studio Flow, Contacts, Ring Attempts, Outbound Dialler, Quality Management Evaluation)
Incremental	✅	Currently Supported on 5/8 reports this may change to 8/8 in the future.
Custom backfill	✅	31 day time range limitation.
API reliability	🟢	Reliable

⬇️ Report	🔑 Incremental key	🔑 Primary key	📄 Link to API endpoint
Calls	`START_AT`	`ID`	Calls Report
User status	`STATUS_START_AT`	`ID`	User Status Report
Studio Flow	`TIMESTAMP_`	`ID`	Studio Flow Execution Report
Contacts	`STARTED_AT`	`ID`	Contacts Report
Ring Attempts	`RING_STARTED_AT_TIME`	`ID`	Ring Attempts Report
Outbound Dialler Calls		`ID`	Outbound Dialer Calls Report
Quality Management Evaluation		`ID`	Quality Management Evaluation Analysis Report
Feedback		`ID`	Feedback Report