Supportpal
Version LATEST
Checkout the Supportpal API Docs docs for more information
Set up
To connect to Supportpal you will need an API key. You can create one by doing the following:
To create a new API Token, or update an existing token, please follow the following steps.
-
Visit Settings -> Core -> API Tokens. If you're creating a new token click "Add API Token", or if you're updating an existing token, search for it and click the edit (pencil) icon on the right side of the table row.
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Complete the input fields:
- Name - A name used to identify the purpose of the token.
- Token - The token value used to authenticate with the API. Click the "edit" button if you prefer to specify your
own API token. - Access Level - Whether the token permits read only access or read and write.
-
Click the "Submit" button.
Features
| Feature | Support | Notes |
|---|---|---|
| Backfill | ✅ | 3 Months |
| Incremental | ✅ | |
| API reliability | 🟢 | Reliable |
Reports detail
| ⬇️ Report | 🔑 Incremental key | 🔑 Primary key | 📄 Link to API endpoint |
|---|---|---|---|
| Tickets | UPDATED_AT | ID | Get Tickets - /api/ticket/ticket |
| Messages | UPDATED_AT | ID | Get Ticket Messages - /api/ticket/messages |
Date Range
Using the advanced options, you can specify a date range. It is advised that the date range specified does not exceed 3 months.
Updated about 1 year ago