Supportpal

Version LATEST

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Checkout theΒ Supportpal API Docs docs for more information

Set up


To connect to Supportpal you will need an API key. You can create one by doing the following:

To create a new API Token, or update an existing token, please follow the following steps.

  • Visit Settings -> Core -> API Tokens. If you're creating a new token click "Add API Token", or if you're updating an existing token, search for it and click the edit (pencil) icon on the right side of the table row.

  • Complete the input fields:

    • Name - A name used to identify the purpose of the token.
    • Token - The token value used to authenticate with the API. Click the "edit" button if you prefer to specify your
      own API token.
    • Access Level - Whether the token permits read only access or read and write.
  • Click the "Submit" button.

Features


FeatureSupportNotes
Backfillβœ…3 Months
Incrementalβœ…
API reliability🟒Reliable

Reports detail


⬇️ ReportπŸ”‘ Incremental keyπŸ”‘ Primary keyπŸ“„ Link to API endpoint
TicketsUPDATED_ATIDGet Tickets - /api/ticket/ticket
MessagesUPDATED_ATIDGet Ticket Messages - /api/ticket/messages

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Date Range

Using the advanced options, you can specify a date range. It is advised that the date range specified does not exceed 3 months.