Halo Service Solutions

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Please read the Halo API Docs for more information.

Set up

Before you can begin using the connector make sure you have the following information available:

Tenant ID- Please retrieve your Tenant ID from your Halo account.

Client ID & Client Secret- Please retrieve your Client ID & Secret from your Halo account. In order to use this Authentication method, the Application must be set up in Halo with "Client Credentials" as the Authentication Method.

For more details on Client Credentials please see here in the Halo documentation.

Features

Feature	Support	Notes
Backfill	✅	Backfill is supported for the 'Tickets' report.
Incremental	✅	Incremental is supported for the 'Tickets' report.
API reliability	🟢	Reliable

Reports detail

⬇️ Report	🔑 Incremental key	🔑 Primary key	📄 Link to API endpoint
Tickets	`DATEOCCURRED`	`ID`	Get Tickets
Ticket Types	-	`ID`	Get Ticket Types
Assets	-	`ID`	Get Assets
Status	-	`ID`	Get Status