For more information please use the API documentation here.
To create a source for the 8x8 connector you will need your Client ID and Client Secret. To obtain these perform the following steps:
- Open Admin Console from your 8x8 Application Panel (please note your user must have the appropriate permissions to access Admin Console).
- From the Home section of Admin Console open the Api Keys icon.
- Click on Create App button. Here you can configure the details of your credentials. You have to fill out the name of the application and select the appropriate API Products: Please select Analytics for Contact Center.
- After saving your app, it will show up in the list of generated credentials.
|Backfill||ℹ️||Historical Metrics Report is restricted to 5 years but supports variable backfill.|
|Incremental||✅||Incremental is supported on the the Historical Metrics report.|
|⬇️ Report||🔑 Incremental key||🔑 Primary key||📄 Link to API endpoint|
|Historical Metrics||Historical Metrics Use Case|
|Realtime Metrics Aggregated by Queue||Realtime Metrics Use Case|
|Realtime Metrics Aggregated by Agent||Realtime Metrics Use Case|
When naming the ingest table note that ingest table names cannot start with a number, for example the extract will fail if the table is named
Updated about 2 months ago