8x8
v0.0.2
For more information please use the API documentation here and here.
Set up
To create a source for the 8x8 connector you will need your Client ID and Client Secret. To obtain these perform the following steps:
- Open Admin Console from your 8x8 Application Panel (please note your user must have the appropriate permissions to access Admin Console).
- From the Home section of Admin Console open the Api Keys icon.
- Click on Create App button. Here you can configure the details of your credentials. You have to fill out the name of the application and select the appropriate API Products: Please select Analytics for Contact Center.
- After saving your app, it will show up in the list of generated credentials.
Features
| Feature | Support | Notes |
|---|---|---|
| Backfill | âšī¸ | Historical Metrics Report is restricted to 5 years but supports variable backfill. |
| Incremental | â | Incremental is supported on the the Historical Metrics report. |
| API reliability | đĸ | Reliable |
Reports detail
| âŦī¸ Report | đ Incremental key | đ Primary key | đ Link to API endpoint |
|---|---|---|---|
| Historical Metrics | END_TIME | ID | Historical Metrics Use Case |
| Realtime Metrics Aggregated by Queue | N/A | ID | Realtime Queues |
| Realtime Metrics Aggregated by Agent | N/A | ID | Realtime Agents |
| Historical Metrics Detailed | TIME | ID, KEY | Historical Metrics Detailed |
When naming the ingest table note that ingest table names cannot start with a number, for example the extract will fail if the table is named
PROD.INGEST.8x8_Realtime_Metrics
Updated about 1 year ago