8x8

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For more information please use the API documentation here.

Set up

To create a source for the 8x8 connector you will need your Client ID and Client Secret. To obtain these perform the following steps:

Open Admin Console from your 8x8 Application Panel (please note your user must have the appropriate permissions to access Admin Console).
From the Home section of Admin Console open the Api Keys icon.
Click on Create App button. Here you can configure the details of your credentials. You have to fill out the name of the application and select the appropriate API Products: Please select Analytics for Contact Center.
After saving your app, it will show up in the list of generated credentials.

Features

Feature	Support	Notes
Backfill	ℹ️	Historical Metrics Report is restricted to 5 years but supports variable backfill.
Incremental	✅	Incremental is supported on the the Historical Metrics report.
API reliability	🟢	Reliable

Reports detail

⬇️ Report	🔑 Incremental key	🔑 Primary key	📄 Link to API endpoint
Historical Metrics	`END_TIME`	`ID`	Historical Metrics Use Case
Realtime Metrics Aggregated by Queue	`N/A`	`ID`	Realtime Metrics Use Case
Realtime Metrics Aggregated by Agent	`N/A`	`ID`	Realtime Metrics Use Case

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When naming the ingest table note that ingest table names cannot start with a number, for example the extract will fail if the table is named PROD.INGEST.8x8_Realtime_Metrics